Find Answers to All Your Questions

Sales

How much do I need to pay for the booking fee?

The booking fee is collected at RM300 or not exceeding 1% according to Hire Purchase Act (1967) of the cars On the Road (OTR) price.

How much do I need to pay for the down payment?

The down payment is paid at 10% according to Hire Purchase Act (1967) of the cars On the Road (OTR) price.

Will I get a refund if I decide to cancel the booking?

Yes. You are entitled for a refund. However, a certain amount will be deducted from your refund to cover administrative fees as stated in the Vehicle Sales Order signed by you.

What is the booking cancellation process?

Place your request with the Sales Advisor to have your booking cancelled and to issue a cancellation letter, along with the original Vehicle Sales Order (VSO) and Official Receipt issued by the respective authorized Perodua Sales Outlet.

What is the interest rate offered for the loan?

Interest rate range varies depending on the bank rates as regulated by Bank Negara.

How long is the waiting period after the booking has been placed?

The waiting period differs depending on variant/model. Please refer to the Sales Advisor for the precise time based on the variant/model requested.

Service

Does the service maintenance follow the date or the mileage?

Whichever comes first. Please refer to Warranty and Service Booklet for more details.

Can I claim my Free Service (labour) if I fail to service my vehicle on time?

No. You cannot claim the free service (labour) if you fail to service your vehicle on time. The free service shall only be applicable for vehicles which comply with the terms and conditions of the service stipulated in the Owner's Manual and Service Booklet.

What parts will be replaced at each service interval and what is the price for each item?

For more details on the replacement of parts, kindly refer to our Service Booklet. You may also check with Perodua Authorised Service Centre.

What if my vehicle exceeded the date or mileage for periodical service?

We encourage you to perform periodical maintenance on time to avoid any safety issues and could void the vehicle's warranty policy.

What are the differences between PGO (Perodua Genuine Oil) sold at Perodua Service Centres and Highstreet?

The main differences are packaging and price. The packaging for Highstreet is in blue, while Service Centre has multi coloured packaging depending on the products. However, the formulation of the genuine oil for both market segments are similar. For more details, please refer to Perodua Genuine Oil page.

Is Perodua Genuine Oil available at workshops outside of Perodua Service Centre?

Yes. It comes in blue packaging available at Perodua Authorised Stockist. You may find the list of stockists at the bottom of Perodua Genuine Oil page. However, for better experience we encourage you to service your Perodua at a Perodua Authorised Service Centre.

Service Appointment

How to make a service appointment?

You may contact our nearest service centre or make the appointment through Ufirst application (Selected Outlets).

When should I make the appointment?

We would advise to make your service appointment at least one week prior.

What if I could not make it to the service appointment?

Please inform our Service Advisor in advance if you can't come on time.

Is it possible to walk into the outlet without making a service appointment?

Yes, it is possible to walk in; however, walk-in slots cannot be guaranteed and are subject to availability.

Why can't I send my vehicle for major service repair on a Saturday even by appointment?

We are unable to schedule for major service repairs on Saturdays as they are peak days. However, if there are safety issues with your vehicle that need to be urgently addressed, we may be able to proceed with a service repair. This is done on a case-by-case basis.

Warranty

What is the warranty period for Perodua vehicles?

Basic warranty coverage - 3 years or 100,000km (whichever comes first).
Major parts coverage - 5 years or 150,000km (whichever comes first).
For more details please refer to your Warranty and Service Booklet.

What are the items covered under warranty?

All parts (excluding naturally expendable parts and maintenance service parts) which are subject to Perodua warranty terms, conditions and limitations.

What is the warranty period for the replacement of spare parts in my vehicle?

For warranty repair, the spare parts replacement depends on the vehicle's warranty period.

Will my warranty be void if I service my vehicle at a non-authorised service centre?

Yes. Please refer to Warranty and Service Booklet for detailed information on the exclusion of warranty and other situations which will render your warranty void.

Can I modify my vehicle without affecting its warranty coverage?

Warranty will be void if any damage is caused by, or resulting from, any modification made to the vehicle. Please refer to Warranty and Service Booklet for detailed information on the exclusion of warranty and other situations which will render your warranty void.

I lost my Warranty and Service Booklet. Where can I get a new one?

Please refer to any Perodua Authorised Service Centre for more information.

Please note that the FAQs above are for general information only.
Should you require any further clarification, please contact one of our  Perodua Outlets.

Perodua Outlets.

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